ATLANTA, February 10, 2025 – Capio, the nation’s premier purchaser of non-performing healthcare accounts, has earned an outstanding Net Promoter Score (NPS) of +73 in its latest client satisfaction survey—well above the financial services industry average of +56.
NPS, a global benchmark for measuring customer loyalty, ranges from -100 to +100. Capio’s impressive score reflects its unwavering dedication to providing exceptional service and value to its clients.
Capio is dedicated to helping individuals burdened by medical debt regain financial stability and has established a Patient Bill of Rights to ensure fair, compassionate policies that govern the patient experience. This framework puts patients first by prohibiting fees and interest on debt balances, capping payments at an affordable percentage of verified income, and forgiving debt when repayment is not possible.
Capio pairs its patient-first philosophy with innovative solutions that help healthcare organizations strengthen revenue cycle performance while maintaining a compassionate, patient-first approach. With over 1,000 healthcare provider partners nationwide, Capio is committed to excellence in consumer service.
To refine its offerings, Capio conducts annual client surveys to assess performance on key metrics such as reliability, service quality, and economic value—using these insights to drive continuous improvements.
Caylon Cannon, Capio’s Chief Strategy Officer, emphasized the significance of these results:
“Our high Net Promoter Score underscores our unwavering dedication to fostering strong, trusting relationships with both our business partners and the patients we assist every day.”
Capio President Dan Kutchel echoed this sentiment, reinforcing the company’s commitment to continuous improvement:
“We appreciate the positive feedback from our clients, and we also recognize there is always room for improvement. Over the past year, we have strengthened our efforts to audit accounts, ensure accurate patient balances, and provide greater financial flexibility for patients through our partnership with BuoyFi, allowing patients to only pay what they can afford. This approach has not only enhanced the patient experience, but it has also provided our healthcare clients with the reliable and predictable cash flow they need.”