Message from Capio CEO Mark Detrick Regarding Covid-19

Dear patients and trusted business partners,

We want to update you on how Capio is working through the unprecedented challenges and impact Covid-19 is presenting to the healthcare industry and communities nationwide. We recognize healthcare facilities are on the front-line and under tremendous pressure dealing with significant issues such as virus testing procedures, increasing staffing, creating additional patient beds, and executing business continuity plans. It is certainly not business as usual for any industry; however, at Capio we remain committed to our core mission of helping your patients maintain their financial wellness during these uncertain times.

To date, there has not been a direct impact on our operations. We are closely following the guidance of the Centers for Disease Control and other local and national health organizations, allowing our teams to work from home when possible and taking extra precautions in our offices and customer service centers. Capio remains committed to providing a safe and healthy work environment for our team members and will take appropriate actions as needed to minimize risk within our organization. We’re taking care of our team members so that they can continue to take care of your valued patients.

Our employees understand that school closures, changes in daycare and childcare programs, temporary lay-offs and how long Covid-19 will remain in communities creates uncertainty and stress for all consumers. Any questions regarding payment options, or to review your unique situation, consumers are encouraged to contact us today. We continue to offer interest free payment solutions, payment flexibility, payment forgiveness options, changes in payment due dates, and additional flexibility in payment settlements.

Additionally, we are working with many healthcare providers to accelerate cash funding in order to maintain financial performance. This crisis is unique and evolving daily. We will continue to keep you updated on our plans and notify you if there are any disruptions at Capio. As you focus on the immediate issues facing your community and health facilities please be confident in our ability to work with your patients on their financial wellness. On behalf of our entire Capio team, we thank you for all you are doing for your patients, your community, and your commitment to help everyone through this difficult time.

Warm Regards,

Mark Detrick
Chief Executive Officer


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