About Us
Our Capio team represents decades of experience in healthcare, finance, technology, and customer service. Compassion is what sets us apart and enables us to meet the ever-changing needs of our provider clients and their patients.
Our Mission
“To help people burdened with medical debt achieve long-term financial wellness.”
Why Choose Capio?
Accountability
Leadership Team
Mark co-founded Capio in 2008. He has been the Chief Executive Officer since 2013, previously serving as the Chief Financial Officer.
After working at Price Waterhouse as a staff auditor, Mark entered the healthcare revenue cycle industry when he took a job as a financial analyst at Medaphis Services Corporation in 1993. He held various positions over the next six years, including chief financial officer.
In 1999, Mark co-founded Attention, LLC, where he served as chief financial officer until 2002, when the company was sold to West Corporation and renamed West Asset Management. Mark then served as senior vice president of strategy.
Mark graduated from the University of Georgia in 1990. He has a Bachelor of Science in accounting and a Master of Business Administration. He earned his CPA from the Georgia State Board of Accountancy in 1991.
Dan Kutchel joined Capio in January 2018. As President, he applies his proven leadership, operations and production capabilities to the company’s revenue growth goals and strategic channel partnership objectives.
Prior to joining Capio, Mr. Kutchel served as Regional Vice President for strategic opportunities at CarePayment. He has held executive sales and leadership positions with Crowe Horwath, LLP, Horizon Financial Management, McKesson, Ernst & Young, and Outsourcing Solutions, Inc.
With over seventeen years of healthcare revenue cycle and financial products experience in the areas of sales leadership, corporate management, product marketing, and revenue growth, Dan has extensive knowledge about patient financing programs. He has assisted many healthcare providers in the development and implementation of patient engagement and financial performance strategies.
Mr. Kutchel attended Youngstown State University and the University of Phoenix, where he earned a Bachelor of Science in Business Management and a Master of Business Administration, respectively. Dan is a member of the Healthcare Financial Management Association and serves on the board of directors for SwimUnited.
Chris Veigel joined Capio in 2008 as Vice President of Accounting and Finance and was promoted to Chief Financial Officer in 2012. As CFO, Chris is responsible for all accounting, finance, and treasury functions, and for product acquisition due diligence and analysis.
Mr. Veigel started his career in 1995 as a public accountant in Omaha, Nebraska. He was employed with Deloitte & Touche for six years, including almost two years as an audit manager. In 2002, Chris entered the credit collection industry, holding director of accounting and director of financial reporting and analysis roles with West Asset Management, a division of Atlanta-based West Corporation. Within these roles, he was responsible for financial reporting and oversight of several analysis projects for the receivables management division.
Mr. Veigel graduated from the University of Nebraska with a bachelor’s degree in accounting. He is an active CPA permit holder with the State of Nebraska. Outside of work, he enjoys spending time with his wife and three children and coaching youth sports.
Jeff Shoppe joined Capio in early 2016. As Chief Information Officer, he leads Capio’s technology strategy and manages overall corporate information technology operations.
Mr. Shoppe provides over 30 years of information technology experience. Prior to joining Capio, Mr. Shoppe served in various IT leadership roles with Delta Air Lines, Medaphis Corporation, NCO Financial Systems, and Transworld Systems. The majority of his tenure has been within the accounts receivable management industry, where he led successful technology teams in healthcare, government, education, and commercial receivables management verticals.
Mr. Shoppe earned his Bachelor of Business Administration from Georgia State University. He’s a member of the Healthcare Information and Management Systems Society (HIMSS) and ACA International. A Georgia native, he now resides in the city of Flowery Branch and is married with four children and two grandchildren.
Randy joined The Law Offices of Mitchell D. Bluhm & Associates as a founding member in 2008. He began as the Director of Operations at the law firm, and then was promoted to Vice President of Capio, AssetCare, and The Law Offices of Mitchell D. Bluhm & Associates in 2020. In 2023 he was again promoted to Chief Production Officer.
Mr. Williams began his career in Retail in 1976 working for Federated Department stores. He started out as a commission salesman and worked his way up to store management over his 30-year career. He has been with the Capio team since 2008 overseeing operations.
Randy is a member of the ACA. He enjoys spending time with his 3 grandchildren, hunting, and fishing when time allows.
Debbie Mason joined Capio in 2011 as Controller and was promoted to Vice President of Accounting & Finance in 2017. Then in 2022 she became Chief Accounting Officer. She is responsible for all aspects of the company’s accounting functions, including financial systems, reporting and analysis, internal controls, budgeting, forecasting and treasury management.
A Certified Public Accountant licensed in the state of Georgia, Debbie spent the first seven years of her career in public accounting. She was employed with Large & Gilbert, a boutique CPA firm that specializes in the construction industry, where she supervised the accounting and auditing staff.
Debbie earned a Bachelor of Business Administration from Georgia College & State University with a major in accounting and a minor in Spanish. She is a member of the American Institute of Certified Public Accountants and the Georgia Society of CPAs. In her free time, she enjoys traveling and spending time with her husband and two children.
Caylon joined Capio in November 2019 as Vice President, and was promoted to Chief Strategy Officer in 2022. He applies his proven leadership and production capabilities to the company’s revenue growth goals and strategic channel partnership objectives.
Prior to joining Capio, Mr. Cannon served as Senior Director of Revenue for DaVita Labs. He has held executive and leadership positions with Qualink-OSI; HCA Healthcare; Prisma Health (previously, Palmetto Health); and Orlando Health.
Mr. Cannon attended University of Kentucky and the University of Florida, where he earned a Bachelor of Science in Healthcare Administration and a Master of Business Administration, respectively. Caylon has served on the state uniformed billing committees of Florida and South Carolina; has served on First Coast’s (BCBSFL) Medicare Executive Circle; and is a Certified (CFHP) member of the Healthcare Financial Management Association.
Trent joined Capio in 2018, and was promoted to Vice President of Marketing & Sales Operations in 2020. In late 2022 he was promoted to Chief Marketing Officer and is responsible for all demand generation activities in addition to all marketing, sales operations and inside sales.
Trent has over 20 years of marketing, demand generation, marketing automation, and sales operations experience. Prior to joining the Capio team, he led demand generation activities at Hubb and CarePayment.
Trent graduated with a Bachelor of Science degree in Marketing from Oregon State University. In his spare time he enjoys golfing, reading and spending time with his family in central Oregon.
Lee’s career in receivables management started in 1987 with GC Services. Since joining Attention, LLC in 2000, Lee’s focus in receivables management has been exclusive to health care receivables. Lee is a data driven leader who focuses on process optimization to deliver superior results.
Lee graduated from Bryant University in Smithfield RI and has a bachelor’s degree in economics with a concentration in finance. In his free time, Lee enjoys spending time with his 4 granddaughters.
Jenny joined Capio in March of 2008 as one of its founding members. She has been the Vice President of Client Services since 2016, previously serving as the department director, and was promoted to Senior Vice President, Operations and Patient Advocacy in 2022.
Mrs. deHoyos began her career in the healthcare collections industry in 2002 with Attention LLC. She entered the company as a customer service representative and was quickly promoted to managing the department. Jenny continued her career with West Asset Management when they acquired Attention LLC in 2004. She remained with West Asset Management until joining Capio in 2008. Jenny is currently responsible for overseeing the daily interactions with Capio’s healthcare partners and the onboarding of new clients.
Jenny is a member of the Receivable Management Association. She is also a Certified Receivable Compliance Professional, as designated by RMA. Jenny is native Texan and still resides in her home state.
Matthew Hogan joined Capio in 2013 as Director of Human Resources and Training; in 2017 he was promoted to Vice President, Human Resources. In late 2022 he was promoted to Senior Vice President, Human Resources and in this position, Matthew is responsible for all employee relation/engagement activities, payroll, employee training (new hire, HIPAA, FDCPA, policy), and facility operations.
Prior to Capio, Matthew worked administering federal housing programs for 14 years, first in Champaign, Illinois for the Champaign County Housing Authority with responsibilities overseeing their Capital Improvement programs, Public Housing management, and redevelopment of Public Housing properties. Following a move to Dallas, Texas in 2007, Matthew began working with the Dallas Housing Authority as Assistant Director of their $190 million Housing Choice Voucher Program. During his time working with these housing programs, his primary responsibilities were to ensure program compliance with Federal Regulations and internal policies/procedures, along with continual refinement of processes.
Matthew graduated from Illinois State University with a Bachelor of Science in Psychology. In his free time, he enjoys spending time with his wife and daughter, cheering his daughters’ sports teams, mentoring middle school boys through his church, and riding motorcycles.
Katie joined the organization in 2022 and has held numerous positions including Regional VP of Client Engagement & VP of Operations for BuoyFi. January 2023, Katie was promoted to VP-Operational Experience where she supports leadership with strategic initiatives and drives Operational excellence throughout the organization.
Katie has 16 years of experience leading operations and specializing in a vast array of environments: including Operations, FinTech, Healthcare Billing, and Account Receivables. Prior to joining Capio, Katie served as the VP of Customer Operations for Salucro. She has also held leadership and board member positions with Professional Service Bureau and Medical Appeals Reimbursement Specialists.
Katie earned her Bachelor of Business Administration and HealthCare Management from Minnesota State University-Moorhead. She is a member of RMA and ACA International. In her free time, she enjoys traveling, golfing, and spending time with her husband and twin boys.
Rob joined Capio in 2016 as a Solutions Architect. He has since been promoted to director and then Vice President of Enterprise Systems. In this role, Rob is responsible for the development and administration of Capio’s suite of software solutions.
Rob’s career in Receivables Management began as a collector for Nationwide Credit in 1999 before landing an information systems position with Encore RMI in Overland Park, Kansas. He made the move to Sherman, Texas, in 2005, where he led a development team for West Asset Management.
Today, Rob lives in the Fort Worth area with his wife, four kids, and four yipping dogs. As a board member for his homeowners association, Rob lends his technical and organizational skills to solving his community’s varied concerns. In his free time, he enjoys writing, and has published a series of young adult science fiction novels.
Katherine joined Capio in October 2021 as the VP of Financial Planning & Analysis. In this role, she is responsible for portfolio due diligence and enterprise-wide budgeting, forecasting and analysis.
Ms. Redd brings with her over 20 years of finance experience delivering insightful analysis and driving improvements in KPIs and financial results in organizations across multiple industries. Most recently, Katherine served as the Regional Director of FP&A at G4S Secure Solutions, and has previously held financial leadership positions with yp (Thryv), Fiserv, and specialty retailers Benchmark Brands and AfterHours Formalwear.
Katherine attended the University of Georgia, earning a Bachelor of Business Administration in International Business with a concentration in Finance and a minor in French, and she earned a Master of Business Administration in Finance from Georgia State University. She is a member of the Financial Executive Networking Group, The Institute of Management Accountants and currently serves as a Director and Treasurer on her HOA Board. In her free time, she enjoys traveling and spending time with her family, cheering on college football, and is working on a quest with her youngest son to watch a baseball game in every MLB stadium.
Bio coming soon
Jason joined the Capio family in 2016 as Director of Strategy & Dialer Management with AssetCare, then was promoted in 2017 to Director of Strategy Management. In 2023 he was promoted to Vice President of Consumer Strategies, overseeing the Dialer Strategy, Strategy Management, and IT Project Management.
Prior to joining Capio Jason began his 22+ year healthcare collections career in 2001 with Attention LLC and stayed with the company as it transitioned from Attention to West Asset Management to Alorica.
Outside of work, Jason enjoys spending time with family and friends watching sports, BBQing on his Big Green Egg, and traveling when possible.
Leta Williams joined Capio in April 2008 as Vice President, Information Technology.
Mrs. Williams career in the account receivable management industry has spanned 40 years. Prior to joining Capio, she held leadership positions at DCI, GC Services, Integratec, Medaphis Corporation and NCO Financial Systems. Previous areas of experience include payment processing, client services, auditing, sales support, centralized legal department and administration.
In 1995, Mrs. Williams moved into the Information Technology area running the day to day operation and was promoted to assistant vice president, application support where she was responsible for collection application support for over 30 offices nationwide.
Outside of work, Mrs. Williams enjoys spending time with family and friends and spoiling her three young grandchildren.
Sales Team
Sjorn joined Capio in 2019. As a Vice President of Sales, he is responsible for education and partnership development for providers west of the Mississippi.
Sjorn has over 20 years of Revenue Cycle and Healthcare Finance experience in both business development and work-flow optimization. He has also held various industry advocacy leadership positions including serving as ACA GLCCA Board Director, ACA Council of Delegates, and many trade group committee assignments.
Sjorn is a lifelong resident of Minnesota. He enjoys spending time with family, travel, music, and volunteering.
Jeff joined Capio in 2022. As Senior Vice President of Sales he leads a sales team of senior regional vice presidents responsible for revenue growth, and manages all channel partnerships in addition to his own strategic accounts.
Jeff brings more than 30 years of sales leadership experience in revenue cycle management, much of it in the healthcare industry. He spent the last 16 years in sales and marketing leadership roles at ClearBalance, where he helped drive 1000% growth in his region over his tenure. His previous experience includes roles as national and regional account executive at revenue cycle services firm Convergent Resources, and with the credit bureau Equifax.
Jeff received a Bachelor of Science degree from Florida State University’s College of Business. Jeff is active in several professional associations including HFMA and AAHAM on both a national and local level. When Jeff is not spending time with his wife and three children, he enjoys traveling to his lake house, boating, scuba diving, and snow skiing.
Jim joined Capio in 2020. As Vice President, National Accounts he is responsible for identifying new opportunities and supporting our existing national provider clients.
Jim has over 30 years of experience within the healthcare receivables management industry. Most recently, he served as the Vice President of Sales for Medi-Centrix. Prior to joining Capio, he served as SVP Sales for EOS and held leadership positions at McKesson and Outsourcing Solutions Inc. He began his career in operations at OSI prior to advancing into client management and sales roles.
Jim is active in several professional associations including Healthcare Finance Management Association (HFMA) on both a national and local level. He is also a member American Association of Healthcare Administrative Management, Medical Group Management Association, American Medical Group Association, Community Oncology Alliance and American Society of Anesthesiologists.
Jay joined Capio in 2017. As a Regional Vice President, he is responsible for education and partnership development for providers in the Southeast.
Jay has delivered results to the revenue cycle management industry for over 30 years. Before joining to Capio, he drove sales growth at HBCS, The Outsource Group, OSI Healthcare Services, and Payco American Corporation. Throughout his career as a sales executive, he has expanded into new markets, strengthened existing client relationships, and successfully collaborated to achieve targeted results with hospital and physician-based providers.
Jay attended the University of Central Florida and graduated with a Bachelor of Science in Business Administration. He has been a 30 year + member of the Florida Chapter of HFMA and has served on and chaired multiple committees during this tenure.
Melissa joined Capio in 2022. As Regional Vice President, she is responsible for education and partnership development for partners in the West (Including Arizona, New Mexico and Texas).
Melissa has over 17 years’ experience in the healthcare industry with 12 of those focused in the healthcare finance industry. Prior to joining Capio, she was Regional Vice President at RCA where her focus was operations and building strategic partnerships. Melissa currently serves on the board and as the Networking/Social Events Chair for the Washington-Alaska Chapter of HFMA.
Melissa is a lifelong Washingtonian. In her free time, she enjoys spending time with her family and two dogs, traveling, attending concerts, and can be found league bowling on Thursdays.
Bio coming soon
Angela joined the Capio team in 2018 and previously served as Director of Marketing. As a Business Development Executive, she is responsible for education and partnership development for partners in Indiana, Kentucky & Tennessee.
Angela has over 19 years’ experience in marketing & development with over 12 of those focused in the healthcare finance industry.
Angela is a graduate of Indiana State University with a Bachelor of Science degree in Marketing. She is an active member of HFMA, Nashville Healthcare Council and is a wish granting volunteer for the Make-A-Wish Foundation. She resides in central Indiana with her husband and 2 daughters and enjoys spending time with her family, volunteering and travel.
Andrew joined Capio in 2021. In his roll as Business Development Executive, Andrew is responsible for creating new partnerships throughout the Upper Midwest.
Andrew has 11 years of experience in healthcare revenue cycle sales. Before joining Capio, he served as Sales Director at RevSpring, Regional Sales Director of Healthcare at Payments and Client Account Representative at PPS. He currently serves as the Sponsorship Co-Chair of the Minnesota Chapter of HMFA.
Andrew graduated from Bemidji State University with a Bachelor of Science in Business Administration, an Emphasis in Marketing and Minored in Management Information Systems. He lives in Minnesota with his wife and 2 young boys. Andrew enjoys spending time with his family, golfing, hunting, fishing, and running.
Jadie joined Capio in 2022. As Director of Marketing, she is responsible for providing support to our sales team in addition to various marketing projects.
She has over nine years in the healthcare industry. Her career started at a nonprofit organization in Washington state serving as the Business Development Associate. Jadie’s passion for healthcare brought her to RCA, where she focused on operations as a director in New Mexico and progressed to Assistant Vice President for the western United States. She has many years of experience partnering with health systems to maximize their revenue dollars and has been involved with the New Mexico HFMA Chapter.
Jadie graduated from Central Washington University with a bachelor’s degree in Public Health and a specialization in Community Health. She lives in New Mexico with her family and enjoys spending time outdoors, baking, and visiting family and friends in Washington.
