Frequently Asked Questions

Managing healthcare accounts receivable can be complicated. Peruse our FAQs to learn more about the industry and what it means to partner with Capio.

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How prevalent is the sale of aged A/R among other healthcare providers?
The management of aged A/R continues to grow as a strategy among for-profit, not-for-profit, and faith-based hospitals as providers seek a profitable, compliant, and sensible solution to their revenue cycle challenges. Capio has managed patient portfolios for more than 750 hospitals, as well as physician groups and other health care providers. These portfolios represent more than 38 million accounts with a face value of $32 billion.
Are there restrictions on the portfolio size Capio will acquire?
Capio’s model is built for high volume engagements and economies of scale. In general, we look at $50 million in annual uncollectible receivables as a minimum threshold, though there are exceptions to this rule. A more useful gauge is gross revenue; hospitals or hospital systems generating at least $1 billion in gross revenue can benefit greatly from our program. Capio has no limit on how large a portfolio we can or will acquire.
Can you provide me with references?
Yes. We’ve included several client endorsement comments on our site; however, we have not included the organization names to ensure our clients’ privacy. If you would like full versions of these endorsements, please contact us.
If I liquidate my aged receivables, what will be the impact on my patients and the community?
With Capio, the impact of liquidating these receivables will be no different than the impact of using contingency third party agencies to recover delinquent patient accounts receivable. In fact, many clients say this practice creates an expectation of payment within their patient base and enhances performance. Capio recognizes the important role that hospitals, clinics, and physicians play in local communities, and conducts its business with the highest degree of professionalism and respect for clients and their patients.
What types of acquisition techniques do you utilize?
We use similar efforts practiced by traditional contingency third party agencies, and our clients think of Capio as a healthcare asset management agency that pays them upfront. We’d be happy to answer specific questions during our due diligence process. Careful due diligence helps us better understand an organization’s unique needs and ensures we tailor acquisition efforts to meet with a client’s expectations before formalizing a relationship.
Will you resell my accounts?
We do not resell accounts and strongly recommend healthcare providers who are concerned about patient and community relations make a no-resale provision a non-negotiable part of their business agreement with any Partners.
Where do the acquisitions take place?
The majority of our account servicing is handled by our in-house call center located in Sherman, TX (outside of Dallas). We also use several specialty and benchmark agency partners, informing our clients of such outsourcing arrangements prior to placement. We want all outside partners to meet not only our standards—but our clients’ standards as well.
What are my accounts worth?
Multiple factors contribute to portfolio valuations. Please contact us for a free portfolio evaluation and consultation.
What information is needed to evaluate my accounts?
To start the evaluation process, Capio will need to attain some initial information. Please contact us and one of our team members will be happy to walk you through this process. Capio will provide a proposal within two weeks of receiving this information.
Where do I begin?
For a complimentary, no-obligation valuation of your patient accounts receivable, please contact us.
Do you offer debt forgiveness?
Capio eliminates healthcare debt for patients who qualify for financial hardship. We have engaged a dedicated Patient Advocacy Team that works directly with consumers to assist them in resolving their accounts and to determine if they are a candidate for debt forgiveness. Capio has forgiven over $500 million since 2008.

Looking for Capio Partners?

Capio is a trade name of CF Medical, a debt purchaser. We do not directly contact consumers or collect accounts. If you are looking for the agency Capio Partners, please visit
or call 888-502-0303.

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